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Avjunction

Refund policy

At AV Junction, we are committed to providing our customers with high-quality audio and video solutions. We understand that sometimes purchases may not meet your expectations. Therefore, we offer a straightforward refund policy to ensure your satisfaction.

Refund Eligibility

You may request a refund within 15 days from the date of purchase if:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • You have the original receipt or proof of purchase.
  • The product is not marked as non-returnable or final sale.

 

Non-Refundable Items

The following items are non-refundable:

  • Products that have been used, opened, or damaged.
  • Items not purchased directly from AV Junction.
  • Gift cards or downloadable software.

How to Request a Refund?

To initiate a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at [insert contact details] within 15 days of your purchase. Please include your order number and the reason for the refund request.
  2. Return the Product: If your refund request is approved, you will receive instructions on how to return the product. Please ensure that the item is securely packaged to prevent damage during transit.
  3. Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets our refund criteria. If approved, the refund will be processed to your original payment method within 7-10 business days.

Additional Information

Shipping Costs: Shipping costs incurred for the original purchase are non-refundable. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.

Changes to Policy: AV Junction reserves the right to update or change this refund policy at any time. Any changes will be posted on our website.

For any questions or further assistance regarding our refund policy, please contact our customer support team at [insert contact details]. We appreciate your business and are here to help!

Thank you for choosing AV Junction for your audio and video needs!

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