We believe in helping our customers as far as possible, therefore, have a liberal cancellation policy. Under the policy:
- Cancellation request(s) will not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that have been obtained on special occasions like Holi, Diwali, Pongal, Valentine’s Day, or any other sale/days of special officers as mentioned on the website. These are limited occasion offers andthereforecancellationsarenot possible.
Refund of a product is allowed only under the following circumstances:-
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 7-15 working days.
- We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
- A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product is not currently available, in that case, refund will be given within 7-15 working days.
- A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
- Replacement can be made if the customer establishes that the product delivered is defective or has a physical damage.
- In case of receipt of damaged or defective item the buyer may call at ourStore’s contact number at +919873585800.The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
- A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
- In case of a defect or damage in the product, only the “OEM”(original equipment manufacturer) bears the liability,the merchant case has no liability.
- The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself and while the product is sent back to the customer the charges will be borne by the manufacturer.